Cryosite takes reasonable steps to ensure that its service providers are bound by the same privacy laws and/or are subject to contractual obligations of confidentiality and which require them protect personal information.
Data quality and security of your personal information
Cryosite takes reasonable steps to ensure the personal information that we collect, use and disclose is accurate, complete and up to date, and to protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure.
Measures we take include facility security (includes alarms, swipe cards, security monitoring, locked cabinets) and secure offsite storage for hard copies of records. Electronic records are secured via secure servers, password protections with restricted access, firewalls and encryption.
If you believe that any of the personal information we hold about you has been the subject of a data security breach or has otherwise been compromised in any way, please let us know as soon as possible so we can investigate the incident.
You can help Cryosite to keep the personal information that we hold about you accurate, complete and up to date, by letting us know about any changes to your personal information, such as your name and address.
Cryosite will provide individuals with the option of remaining anonymous or using a pseudonym when dealing with us when it is lawful and practicable to do so. However, in many cases Cryosite will not be able to provide this option, as we must be able to identify individuals in order to provide most of our services, for example, storage of therapeutic products, and to provide our cord blood storage services.
Access and correction of your personal information
You can access and seek correction of the personal information that we hold about you at any time by contacting the Cryosite Privacy Manager on the details below. We will need to verify your identity. You will need to explain the information you wish to access and in what form and if you wish to amend your information, what information you wish to amend and why. We may charge a reasonable fee to give you access and will advise you of the fee before we do.
We will take reasonable steps to amend any personal information that we determine is incorrect (either because it is out of date, incomplete, inaccurate, irrelevant or misleading). In some circumstances we may not provide access to some or all the personal information you have requested if an exception in the Privacy Act or applicable health records legislation applies. If we refuse your request for access or to correct your personal information, we will provide you with written reasons for our decision and explain how you can complain if you are not satisfied.
Cryosite’s contact details
If you have any queries about the personal information that Cryosite holds about you, or the way we handle that personal information, if you wish to make a complaint, or to seek access to, or correction of your personal information, or if you wish to opt out of receiving direct marketing communications from us, please contact us using the details set out below:
Cryosite Privacy Manager
Address: 13a Ferndell St, South Granville NSW 2142
Telephone: +61 2 8865 2000
Facsimile: +61 2 8865 2090
Email: Privacy Manager
Further information about the application of the Privacy Act and the APPs and your rights can be found at the website of the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.
Please contact the Cryosite Privacy Manager at the details above if you have any concerns or complaints about the manner in which your personal information has been collected or handled by Cryosite. We will need to verify your identity and may request further information from you to investigate a complaint. We will aim to respond to complaints with our proposed resolution within 21 days.
If Cryosite cannot resolve your complaint, you can make a complaint to the OAIC at:
Phone: 1300 363 992.
Fax: +61 2 9284 9666.
Post: GPO Box 5218, Sydney, NSW 2001
You can also make a complaint to the NSW Privacy Commissioner.
Please contact us if you have any queries about the personal information that Cryosite holds about you or the way we handle that personal information. Our contact details for privacy queries are set out below.
Cryosite Privacy Manager
13a Ferndell Street South Granville NSW 2142
Facsimile +612 8665 2092
Email: Privacy Manager
Further information about the APPs and the application of the Privacy Act to the private sector generally can be found at the website of the Office of the Australian Information Commissioner, at https://www.oaic.gov.au.